| 000 | 00837nam a2200253 a 4500 | ||
|---|---|---|---|
| 008 | |||
| 020 | _a9780838913086 (pbk.) | ||
| 049 | _aMAIN | ||
| 090 |
_aZ711 _bHER |
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| 100 | 1 | _aHernon, Peter. | |
| 245 | 0 |
_aAssessing service quality : _bsatisfying the expectations of library customers / _cPeter Hernon, Ellen Altman, Robert E. Dugan. |
|
| 250 | _a3rd ed. | ||
| 260 |
_aChicago : _bALA Editions, an imprint of the American Library Association, _c2015. |
||
| 300 |
_axiii, 218 pages : _bill. ; _c28 cm. |
||
| 500 | _a Includes Index | ||
| 650 | 1 |
_aPublic services (Libraries) _xEvaluation. |
|
| 700 | _aAltman, Elle. | ||
| 700 | _aDugan, Robert, E. | ||
| 907 |
_a.b10391769 _b07-09-18 _c05-09-18 |
||
| 003 | |||
| 005 | 20230123141119.0 | ||
| 040 | _cNUST | ||
| 942 |
_cBOOKS _kZ711 _mHER |
||
| 999 |
_c167917 _d167917 |
||