000			00985nam a2200277 a 4500
008
020			_a0873891678 (pbk.)
049			_aMAIN
090			_aHF5415.33.U6 _bFLI
100	1		_aFliehman, Deborah G.
245	1	0	_aCustomer retention through quality leadership : _bthe Baxter approach / _cDeborah G. Fliehman, David D. Auld.
260			_aMilwaukee, Wis. : _bASQC Quality Press, _cc1993.
300			_axii, 233 p. : _bill. ; _c23 cm.
504			_aIncludes bibliographical references.
500			_aIncludes index.
650		0	_aConsumer satisfaction _zUnited States _vCase studies.
650		0	_aCustomer relations _zUnited States _vCase studies.
650		0	_aQuality of products _zUnited States _vCase studies.
610	2	0	_aBaxter Healthcare Corporation.
700	1		_aAuld, David D.
907			_a.b10073322 _b26-04-12 _c17-04-03
003
005			20230123133400.0
040			_cNUST
942			_cBOOKS _kHF5415.33.U6 _mFLI
999			_c147618 _d147618