| 000 | 00817nam a2200253 a 4500 | ||
|---|---|---|---|
| 008 | |||
| 020 | _a0750689102 (pbk.) | ||
| 049 | _aMAIN | ||
| 090 | _aHF5549.A3 | ||
| 100 | 1 | _aVan der Wagen, Lynn. | |
| 245 | 1 | 0 |
_aBuilding quality service : _bwith competency-based human resource management / _cLynn van der Wagen. |
| 260 |
_aChatswood : _bButterworth-Heinemann, _cc1994. |
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| 300 |
_axiii, 208 p. : _bill. ; _c24 cm. |
||
| 504 | _aIncludes bibliographical references : p. 201-204. | ||
| 500 | _aIncludes index. | ||
| 650 | 0 | _aCustomer services. | |
| 650 | 0 |
_aCustomer services _xManagement. |
|
| 650 | 0 | _aCustomer relations. | |
| 907 |
_a.b10005389 _b10-02-04 _c17-04-03 |
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| 003 | |||
| 005 | 20230123133116.0 | ||
| 040 | _cNUST | ||
| 942 |
_cBOOKS _kHF5549.A3 |
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| 999 |
_c142863 _d142863 |
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