000			00773cam a2200253 a 4500
008
020			_a9780071771320 (pbk.)
049			_aMAIN
090			_aBF637 _bCRU
245	0	0	_aCrucial conversations : _btools for talking when stakes are high / _cKerry Patterson ... [et al.].
250			_a2nd ed.
260			_aNew York : _bMcGraw-Hill, _cc2012.
300			_axviii, 244 p. ; _c24 cm.
500			_aIncludes index.
504			_aIncludes bibliographical references.
650		0	_aInterpersonal communication.
650		0	_aInterpersonal relations.
700	1		_aPatterson, Kerry.
907			_a.b10369594 _b18-02-16 _c17-02-16
003
005			20230123122206.0
040			_cNUST
942			_cBOOKS _kBF637 _mCRU
999			_c129408 _d129408