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1.

Ordinary Loan Books

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The virtual customer : a new paradigm for improving customer relations in libraries and information services ; Satellite Meeting S�ao Paulo, Brasil, August 18-20, 2004 = O cliente virtual : um novo paradigma para melhorar o relacionamento entre clientes e servi�cos de informa�c�ao e bibliotecas ; Reuni�ao Sat�elite S�ao Paulo, Brasil, August 18-20, 2004 = L'usager virtuel : un nouveau paradigme pour am�eliorer le service �a la client�ele dans les biblioth�eques et services d'information ; Colloque Satellite, S�ao Paulo, Brasil, August 18-20, 2004 = El cliente virtual : un nuevo paradigma para mejorar el relacionamento entre clientes y servicios de informacion y biblioteca ; Reuni�on Sat�elite S�ao Paulo, Brasil, August 18-20, 2004 / edited by Sueli Mara Soares Pinto Ferreira and R�ejean Savard. by

Series: IFLA publications ; 117.

Material type:

Text; Format: print

Publication details: M�unchen : Saur, 2005

Availability: Items available for loan: Main Library (1)Location, call number: GEN Z716.3I45 VIR.

2.

Ordinary Loan Books

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Supporting adult learners / edited by Anthony L. Bamber ; with contributions from Rona Aldrich ... [et al.]. by

Series: Library training guides

Material type:

Text; Format: print

Publication details: London : Library Association Pub., 1995

Availability: Items available for loan: Main Library (1)Location, call number: GEN Z711.92.A32 SUP.

3.

Ordinary Loan Books

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Supporting adult learners / edited by Anthony L. Bamber ; with contributions from Rona Aldrich ... [et al.]. by

Series: Library training guides

Material type:

Text; Format: print

Publication details: London : Library Association Pub., 1995

Availability: Items available for loan: Main Library (1)Location, call number: GEN Z711.92.A32 SUP.

4.

Ordinary Loan Books

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Librarianship as a bridge to an information and knowledge society in Africa / edited by Alli Mcharazo and Sjoerd Koopman. by

Series: IFLA publications ; 124.

Material type:

Text; Format: print

Publication details: M�unchen : K. G. Saur, 2007

Availability: Items available for loan: Main Library (1)Location, call number: GEN Z665.2.A357 LIB.

5.

Ordinary Loan Books

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Models of cooperation in U.S., Latin American and Caribbean libraries : the first IFLA/SEFLIN International Summit on Library Cooperation in the Americas / edited by Bruce Edward Massis. by

Series: IFLA publications ; 105

Material type:

Text; Format: print

Publication details: M�unchen : K.G. Saur, 2003

Availability: Items available for loan: Main Library (1)Location, call number: GEN Z672 MOD.

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