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Service innovation : organizational responses to technological opportunities & market imperatives / editors, Joe Tidd, Frank M. Hull by

Tidd, Joseph, 1960-
Hull, Frank

Series: Series on technology management ; vol. 9

Material type:

Text; Format: print

Publication details: London : Imperial College Press, c2003

Other title:

Organizational responses to technological opportunities & market imperatives

Availability: Items available for loan: Graduate School Library (1)Location, call number: GEN HD9980.5 SER.

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Service innovation : organizational responses to technological opportunities & market imperatives / editors, Joe Tidd, Frank M. Hull by

Tidd, Joseph, 1960-
Hull, Frank

Series: Series on technology management ; vol. 9

Material type:

Text; Format: print

Publication details: London : Imperial College Press, c2003

Other title:

Organizational responses to technological opportunities & market imperatives

Availability: Items available for loan: Graduate School Library (1)Location, call number: GEN HD9980.5 SER.

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Service innovation : organizational responses to technological opportunities & market imperatives / editors, Joe Tidd, Frank M. Hull by

Tidd, Joseph, 1960-
Hull, Frank

Series: Series on technology management ; vol. 9

Material type:

Text; Format: print

Publication details: London : Imperial College Press, c2003

Other title:

Organizational responses to technological opportunities & market imperatives

Availability: Items available for loan: Graduate School Library (1)Location, call number: GEN HD9980.5 SER.

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Service innovation : organizational responses to technological opportunities & market imperatives / editors, Joe Tidd, Frank M. Hull by

Tidd, Joseph, 1960-
Hull, Frank

Series: Series on technology management ; vol. 9

Material type:

Text; Format: print

Publication details: London : Imperial College Press, c2003

Other title:

Organizational responses to technological opportunities & market imperatives

Availability: Items available for loan: Graduate School Library (1)Location, call number: GEN HD9980.5 SER.

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Supply chain management : strategy, planning, and operation / Sunil Chopra, Peter Meindl. by

Chopra, Sunil
Meindl, Peter

Edition: 5th ed.

Material type:

Text; Format: print

Publication details: Upper Saddle River, N.J. : Pearson, c2013

Availability: Items available for loan: Main Library (1)Location, call number: GEN HF5415.13 CHO.

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Understanding customers 1996-97 : CIM workbook, certificate syllabus / Rosemary Phipps and Craig Simmons. by

Phipps, Rosemary
Simmons, Craig
Chartered Institute of Marketing

Series: The marketing series

Material type:

Text; Format: print

Publication details: Oxford : Butterworth-Heinemann on behalf of the Chartered Institute of Marketing, 1996

Availability: Items available for loan: Main Library (1)Location, call number: GEN HF5415.5 PHI.

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Customer service : empowerment and entrapment / edited by Andrew Sturdy, Irena Grugulis and Hugh Willmott. by

Sturdy, Andrew
Willmott, Hugh
Grugulis, Irena

Series: Critical perspectives on work and organisations

Material type:

Text; Format: print

Publication details: Basingstoke : Palgrave, 2001

Availability: Items available for loan: Main Library (1)Location, call number: GEN HF5415.5 CUS.

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Crowning the customer : how to become customer-driven / Feargal Quinn. by

Quinn, Feargal

Material type:

Text; Format: print

Publication details: Dublin : O'Brien Press, 1990

Availability: Items available for loan: Main Library (1)Location, call number: GEN HF5415.5 QUI.

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Services marketing : text and readings / edited by David Carson and Audrey Gilmore. by

Carson, David
Gilmore, Audrey

Material type:

Text; Format: print

Publication details: Dublin : Mercury Publications, 1996

Availability: Items available for loan: Main Library (1)Location, call number: GEN HD5415.122 SER.

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10.

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Customer service : a how-to-do-it manual for librarians / Suzanne Walters. by

Walters, Suzanne

Series: How-to-do-it manuals for librarians ; no. 41

Material type:

Text; Format: print

Publication details: New York : Neal-Schuman Publishers, c1994

Availability: Items available for loan: Main Library (1)Location, call number: GEN Z711 WAL.

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11.

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Customer service : a how-to-do-it manual for librarians / Suzanne Walters. by

Walters, Suzanne

Series: How-to-do-it manuals for librarians ; no. 41

Material type:

Text; Format: print

Publication details: New York : Neal-Schuman Publishers, c1994

Availability: Items available for loan: Main Library (1)Location, call number: GEN Z711 WAL.

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12.

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Customer service : a how-to-do-it manual for librarians / Suzanne Walters. by

Walters, Suzanne

Series: How-to-do-it manuals for librarians ; no. 41

Material type:

Text; Format: print

Publication details: New York : Neal-Schuman Publishers, c1994

Availability: Items available for loan: Main Library (1)Location, call number: GEN Z711 WAL.

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13.

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Customer service : a how-to-do-it manual for librarians / Suzanne Walters. by

Walters, Suzanne

Series: How-to-do-it manuals for librarians ; no. 41

Material type:

Text; Format: print

Publication details: New York : Neal-Schuman Publishers, c1994

Availability: Items available for loan: Main Library (1)Location, call number: GEN Z711 WAL.

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14.

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Service management and marketing : a customer relationship management approach / Christian Gr�onroos. by

Gr�onroos, Christian

Edition: 2nd ed.

Material type:

Text; Format: print

Publication details: Chichester : Wiley, c2000

Availability: Items available for loan: Main Library (1)Location, call number: GEN HD9980.5 GRO.

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15.

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Building quality service : with competency-based human resource management / Lynn van der Wagen. by

Van der Wagen, Lynn

Material type:

Text; Format: print

Publication details: Chatswood : Butterworth-Heinemann, c1994

Availability: Items available for loan: Main Library (1)Location, call number: GEN HF5549.A3 VAN.

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16.

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Understanding customers 1998-99 / Rosemary Phipps and Craig Simmons. by

Phipps, Rosemary
Simmons, Craig
Chartered Institute of Marketing

Series: CIM student workbook series. Certificate

Material type:

Text; Format: print

Publication details: Oxford : Butterworth-Heinemann, 1998

Availability: Items available for loan: Main Library (1)Location, call number: GEN HF5415.5 PHI.

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17.

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Auditing your customer service : the foundation for success / John Leppard and Liz Molyneux. by

Leppard, John
Molyneux, Liz

Series: Marketing for managers

Material type:

Text; Format: print

Publication details: London : Routledge, 1994

Availability: Items available for loan: Main Library (1)Location, call number: GEN HF5415.5 LEP.

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18.

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Customer services : marketing and the competitive environment / Carol Mayall and Sally Palmer. by

Mayall, Carol
Palmer, Sally

Series: Banking certificate series

Material type:

Text; Format: print

Publication details: London : Pitman, 1993

Availability: Items available for loan: Main Library (1)Location, call number: GEN HD9980.5 MAY.

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19.

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Customer services : marketing and the competitive environment / Carol Mayall and Sally Palmer. by

Mayall, Carol
Palmer, Sally

Series: Banking certificate series

Material type:

Text; Format: print

Publication details: London : Pitman, 1993

Availability: Items available for loan: Main Library (1)Location, call number: GEN HD9980.5 MAY.

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20.

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Customer services : marketing and the competitive environment / Carol Mayall and Sally Palmer. by

Mayall, Carol
Palmer, Sally

Series: Banking certificate series

Material type:

Text; Format: print

Publication details: London : Pitman, 1993

Availability: Items available for loan: Main Library (1)Location, call number: GEN HD9980.5 MAY.

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Your search returned 36 results.