TY  - BOOK
AU  - Tidd,Joseph
AU  - Hull,Frank
TI  - Service innovation: organizational responses to technological opportunities & market imperatives 
SN  - 1860943675 (hbk.)
PY  - 2003///
CY  - London
PB  - Imperial College Press
KW  - Service industries
KW  - Technological innovations
KW  - Customer services
N1  - Includes index; Includes bibliographical references
ER  -