Service innovation :  organizational responses to technological opportunities & market imperatives / 
 Organizational responses to technological opportunities & market imperatives 
editors, Joe Tidd, Frank M. Hull 
 - London :  Imperial College Press,  c2003 
 - xiv, 437 p. :  ill. ;  24 cm 
 - Series on technology management ;  vol. 9 .
<br/><br/> Includes index. 
<br/><br/>Includes bibliographical references. 
<br/><br/><label>ISBN: </label>1860943675 (hbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Technological innovations<br/>Customer services--Technological innovations