Crerar Arlene. <br/><br/>
Simulating customer behaviour with Thames Water Utilities / 
Arlene Crerar. 
 - [England] :  Lancaster University,  1996. 
 - 43 p. :  ill. ;30 cm. 
<br/><br/>Include bibliographical references. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Consumer behaviour. <br/>Consumer research.