TY  - BOOK
AU  - Klassen,Robert David
AU  - Menor,Larry J.
TI  - Cases in operations management: building customer value through world-class operations 
SN  - 1412913713 (pbk. )
PY  - 2006///
CY  - Thousand Oaks, CA
PB  - Sage Publications
KW  - Production management
KW  - Case studies
KW  - Industrial management
N1  - Includes bibliographical references
ER  -