Cases in operations management :  building customer value through world-class operations / 
[edited by] Robert D. Klassen [and] Larry J. Menor. 
 - Thousand Oaks, CA :  Sage Publications,  c2006. 
 - x, 425 p. :  ill. ;  23 cm. 
 - The Ivey casebook series. .
<br/><br/>Includes bibliographical references. 
<br/><br/><label>ISBN: </label>1412913713 (pbk. ) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Production management--Case studies.<br/>Industrial management--Case studies.