@book{165723,
	author = {Lovelock, Christopher H.},
	title = {Services marketing /},
	publisher = {Prentice Hall,},
	year = {1991.},
	series = {The Prentice-Hall series in marketing.},
	address = {Englewood Cliffs, N.J. :},
	edition = {2nd ed.},
	note = {Includes index.}
}