Lovelock, Christopher H. <br/><br/>
Managing services :  markerting, operations and human resources / 
Christopher H. Lovelock. 
 - 2nd ed. 
 - Englewood,New Jersey :  Prentice-Hall International,  c1992. 
 - xvi, 472 p. :  ill. ;  24 cm. 
<br/><br/> Includes index. 
<br/><br/><label>ISBN: </label>0135615720 (pbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Commerce.<br/>Industry