TY  - BOOK
AU  - Hales-Mabry,Celia
TI  - Doing the work of reference: practical tips for excelling as a reference librarian 
SN  - 0789013231 (pbk.)
PY  - 2001///
CY  - Binghamton, NY
PB  - Haworth Information Press
KW  - Reference services (Libraries)
KW  - United States
KW  - Academic libraries
KW  - Reference services
N1  - Co-published simultaneously as The reference librarian, nos. 72 and 73, 2001; Includes bibliographical references and index
ER  -