Doing the work of reference :  practical tips for excelling as a reference librarian / 
Celia Hales Mabry, editor. 
 - Binghamton, NY :  Haworth Information Press,  c2001. 
 - 387 p. ;  22 cm. 
<br/><br/> Co-published simultaneously as The reference librarian, nos. 72 and 73, 2001. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>0789013231 (pbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Reference services (Libraries)--United States.<br/>Academic libraries--Reference services--United States.