TY  - BOOK
AU  - Hoyle,David
TI  - ISO 9000: 2000: an A-Z guide 
SN  - 0750658444 (pbk. )
AV  - TS156.6 HOY 
PY  - 2003///
CY  - Oxford
PB  - Butterworth-Heinemann
KW  - ISO 9000 Series Standards
KW  - Handbooks, manuals, etc
KW  - Quality control
KW  - Standards
N1  - Accompanied by a CD-ROM
ER  -