02011cam a2200325Ia 4500 3598218451 (hbk.) MAIN Z716.3I45 IFL IFLA Satellite Meeting. The virtual customer : a new paradigm for improving customer relations in libraries and information services ; Satellite Meeting S�ao Paulo, Brasil, August 18-20, 2004 = O cliente virtual : um novo paradigma para melhorar o relacionamento entre clientes e servi�cos de informa�c�ao e bibliotecas ; Reuni�ao Sat�elite S�ao Paulo, Brasil, August 18-20, 2004 = L'usager virtuel : un nouveau paradigme pour am�eliorer le service �a la client�ele dans les biblioth�eques et services d'information ; Colloque Satellite, S�ao Paulo, Brasil, August 18-20, 2004 = El cliente virtual : un nuevo paradigma para mejorar el relacionamento entre clientes y servicios de informacion y biblioteca ; Reuni�on Sat�elite S�ao Paulo, Brasil, August 18-20, 2004 / edited by Sueli Mara Soares Pinto Ferreira and R�ejean Savard. M�unchen : Saur, 2005. xvi, 385 p. : ill. ; 22 cm. IFLA publications, 0344-6891 ; 117. International conference proceedings of a conference organized by the Management and Marketing Section of IFLA. Includes bibliographical references. Includes index. Libraries Public relations Congresses. Customer relations Management Congresses. Information services Marketing Congresses. Internet access for library users Congresses. Ferreira, Sueli Mara Soares Pinto. Savard, R�ejean. International Federation of Library Associations and Institutions. .b10212188 21-03-12 28-08-06 20230123134239.0 NUST BOOKS Z716.3I45 IFL 162574 162574 2023-01-23 00:00:00 15 Z716.3I45 VIR 92004000844 80.00 2023-01-23 BOOKS 0 LCC 0 0 NFIC 0 MAIN MAIN GEN 2023-01-23 80.00