A
Handbook for measuring customer satisfaction and loyalty
text
New Dehli
Amaya Gower
2003
monographic
xiv, 290 p. : ill. ; 28 cm.
Nigel Hill and Jim Alexander.
Includes bibliographical references.
Local transit
United States
Management
Local transit
United States
Public opinion
Local transit
United States
Evaluation
8179290514 (hbk.)
20230123134227.0