00770cam a2200229Ia 4500 8179290514 (hbk.) MAIN HE4456HIL A Handbook for measuring customer satisfaction and loyalty/ Nigel Hill and Jim Alexander. New Dehli : Amaya Gower, 2003. xiv, 290 p. : ill. ; 28 cm. Includes bibliographical references. Local transit United States Management. Local transit United States Public opinion. Local transit United States Evaluation. .b10207600 15-09-06 17-07-06 20230123134227.0 NUST BOOKS HE4456HIL 162246 162246 2023-01-23 00:00:00 7 HE4456 HIL 92004002627 80.00 2023-01-23 BOOKS 0 LCC 0 0 NFIC 0 MAIN MAIN GEN 2023-01-23 80.00