00776pam a2200217 a 4500008004100000020002000041100001900061245017200080260003400252300003500286504004100321500002000362650003800382650002500420650004200445653002200487700002200509003000100531005001700532040000900549                                          a0471550094(hbk)1 aGray, Janet L.10aQuality value banking :beffective management systems that increase earnings, lower costs, and provide competitive customer service /cJanet L. Gray, Thomas W. Harvey.  aNew York :bJ. Wiley,cc1992.  aviii, 232 p. :bill. ;c24 cm.  aIncludes bibliographical references.  aIncludes index. 0aBank managementxQuality control. 0aQuality of products. 0aBanks and bankingxCustomer services.0 aBanksaManagement1 aHarvey, Thomas W.20230123134149.0  cNUST