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  <titleInfo>
    <title>Interactive services marketing</title>
  </titleInfo>
  <name type="personal">
    <namePart>Fisk, Raymond P.</namePart>
    <role>
      <roleTerm authority="marcrelator" type="text">creator</roleTerm>
    </role>
  </name>
  <name type="personal">
    <namePart>Grove, Stephen J.</namePart>
  </name>
  <name type="personal">
    <namePart>John, Joby.</namePart>
  </name>
  <typeOfResource>text</typeOfResource>
  <originInfo>
    <place>
      <placeTerm type="text">Boston</placeTerm>
    </place>
    <publisher>Houghton Mifflin</publisher>
    <dateIssued>c2000</dateIssued>
    <edition>1st ed.</edition>
    <issuance>monographic</issuance>
  </originInfo>
  <physicalDescription>
    <form authority="marcform">print</form>
    <extent>xix, 250 p. : ill. ; 26 cm.</extent>
  </physicalDescription>
  <note type="statement of responsibility">Raymond P. Fisk, Stephen J. Grove and Joby John.</note>
  <note>Includes indexes.</note>
  <subject authority="lcsh">
    <topic>Service industries</topic>
    <topic>Marketing</topic>
  </subject>
  <subject authority="lcsh">
    <topic>Service industries</topic>
    <topic>Management</topic>
  </subject>
  <classification authority="lcc">HD9980.5</classification>
  <identifier type="isbn">0395769167 (pbk.)</identifier>
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    <recordCreationDate encoding="marc">      </recordCreationDate>
    <recordChangeDate encoding="iso8601">20230123133911.0</recordChangeDate>
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