00947pam a2200277 a 4500 0471550094(hbk) MAIN HG1616.P8 GRA Gray, Janet L. Quality value banking : effective management systems that increase earnings, lower costs, and provide competitive customer service / Janet L. Gray, Thomas W. Harvey. New York : J. Wiley, c1992. viii, 232 p. : ill. ; 24 cm. Includes bibliographical references. Includes index. Bank management Quality control. Quality of products. Banks and banking Customer services. Banks Management Harvey, Thomas W. .b10059416 09-11-10 17-04-03 20230123133836.0 NUST BOOKS HG1616.P8 GRA 155570 155570 2023-01-23 00:00:00 6 HG1616.P8 GRA 92003006608 80.00 2023-01-23 BOOKS 0 LCC 0 0 NFIC 0 MAIN MAIN GEN 2023-01-23 80.00