Gray, Janet L. <br/><br/>
Quality value banking :  effective management systems that increase earnings, lower costs, and provide competitive customer service / 
Janet L. Gray, Thomas W. Harvey. 
 - New York :  J. Wiley,  c1992. 
 - viii, 232 p. :  ill. ;  24 cm. 
<br/><br/> Includes index. 
<br/><br/>Includes bibliographical references. 
<br/><br/><label>ISBN: </label>0471550094(hbk) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Bank management--Quality control.<br/>Quality of products.<br/>Banks and banking--Customer services.
<br/><br/><label>Subjects--Index Terms: </label>Banks  Management