TY  - BOOK
AU  - McNealy,Roderick M.
TI  - Making quality happen: a step by step guide to winning the quality revolution 
SN  - 0412553104 (cased)
PY  - 1993///
CY  - London
PB  - Chapman & Hall
KW  - Quality control
N1  - Includes index; Includes bibliographical references
ER  -