McNealy, Roderick M. <br/><br/>
Making quality happen :  a step by step guide to winning the quality revolution / 
Roderick M. McNealy. 
 - London :  Chapman & Hall,  1993. 
 - x, 196 p. :  ill. ;  24 cm. 
<br/><br/> Includes index. 
<br/><br/>Includes bibliographical references. 
<br/><br/><label>ISBN: </label>0412553104 (cased) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Quality control.