TY  - BOOK
AU  - StClair,Guy
TI  - Customer service in the information environment
SN  - 1857390040 (cased)
PY  - 1993///
CY  - London
PB  - Bowker-Saur
KW  - Information services
KW  - Information services industry
KW  - Customer services
N1  - Includes index; Includes bibliographical references : p. 139-141
ER  -