TY - BOOK AU - Petrick,Joseph A. AU - Furr,Diana S. TI - Total quality in managing human resources SN - 8175140135 (hbk.) PY - 1995/// CY - Delray Beach, Fl. PB - St. Lucie Press KW - Personnel management KW - Total quality management N1 - Includes index; Includes bibliographical references ER -