Petrick, Joseph A. Total quality in managing human resources / by Joseph A. Petrick, Diana S. Furr. - Delray Beach, Fl. : St. Lucie Press, c1995. - xviii, 370 p. : ill. ; 24 cm. - The St. Lucie Press total quality series. . Includes index. Includes bibliographical references. ISBN: 8175140135 (hbk.) Subjects--Topical Terms: Personnel management.Total quality management.