TY  - BOOK
AU  - Evans,Margaret Kinnell
AU  - Usherwood,Bob
AU  - Jones,Kathryn
TI  - Improving library and information services through self-assessment: a guide for senior managers and staff developers 
SN  - 1856043363 (hbk.)
PY  - 1999///
CY  - London
PB  - Library Association
KW  - Library administration
KW  - Total quality management
KW  - Libraries
KW  - Self-evaluation
N1  - Includes index; Includes bibliographical references
ER  -