01013nam a2200289 a 4500 1856043363 (hbk.) MAIN Z678.85 Evans, Margaret Kinnell. Improving library and information services through self-assessment : a guide for senior managers and staff developers / Margaret Kinnell, Bob Usherwood and Kathryn Jones. London : Library Association, 1999. vii, 180 p. : ill. ; 25 cm. British Library Research and Innovation Report ; 172 Includes bibliographical references. Includes index. Library administration. Total quality management. Libraries Self-evaluation. Usherwood, Bob. Jones, Kathryn. .b10029035 24-10-06 17-04-03 20230123133617.0 NUST BOOKS Z678.85 151576 151576 2023-01-23 00:00:00 22 Z678.85 KIN 92003020573 80.00 2023-01-23 BOOKS 0 LCC 0 0 NFIC 0 MAIN MAIN GEN 2023-01-23 80.00