00851nam a2200229 a 4500008004100000020002200041100002900063245017700092260004200269300003400311440005800345504004100403500002000444650002800464650003000492650003200522700002000554700002000574003000100594005001700595040000900612                                          a1856043363 (hbk.)1 aEvans, Margaret Kinnell.10aImproving library and information services through self-assessment :ba guide for senior managers and staff developers /cMargaret Kinnell, Bob Usherwood and Kathryn Jones.  aLondon :bLibrary Association,c1999.  avii, 180 p. :bill. ;c25 cm.  aBritish Library Research and Innovation Report ;v172  aIncludes bibliographical references.  aIncludes index. 0aLibrary administration. 0aTotal quality management. 0aLibrariesxSelf-evaluation.1 aUsherwood, Bob.1 aJones, Kathryn.20230123133617.0  cNUST