Evans, Margaret Kinnell. <br/><br/>
Improving library and information services through self-assessment :  a guide for senior managers and staff developers / 
Margaret Kinnell, Bob Usherwood and Kathryn Jones. 
 - London :  Library Association,  1999. 
 - vii, 180 p. :  ill. ;  25 cm. 
 - British Library Research and Innovation Report ;  172 .
<br/><br/> Includes index. 
<br/><br/>Includes bibliographical references. 
<br/><br/><label>ISBN: </label>1856043363 (hbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Library administration.<br/>Total quality management.<br/>Libraries--Self-evaluation.