TY - BOOK AU - Agere,Sam AU - Jorm,Noella ED - Commonwealth Secretariat. TI - Designing performance appraisals: assessing needs and designing performance management systems in the public sector SN - 0850926300 (pbk.) PY - 2000///?] CY - London PB - Commonwealth Secretariat KW - Civil service KW - Commonwealth countries KW - Performance standards KW - Officials and employees KW - Rating of N1 - Includes bibliographical references ER -