00780nam a2200253 a 4500 0750609931 (cased) MAIN HD62.15 OAK Oakland, John S. Total quality management : the route to improving performance / John S. Oakland. 2nd rev. ed. Oxford : Butterworth-Heinemann, 1993. x, 463 p. : ill. ; 24 cm. Includes bibliographical references: p. 448-456. Includes index. Quality control. Total quality management. .b10050826 14-02-07 17-04-03 20230123133506.0 NUST BOOKS HD62.15 OAK 149520 149520 2023-01-23 00:00:00 60 HD62.15 OAK 92003003812 80.00 2023-01-23 BOOKS 0 LCC 0 0 NFIC 0 MAIN MAIN GEN 2023-01-23 80.00