TY  - BOOK
AU  - Gilbert,John
TI  - How to eat an elephant: a slice by slice guide to total quality management 
SN  - 1872807801 (pbk.)
PY  - 1992///
CY  - Merseyside
PB  - Tudor Business Publishing
KW  - Total quality management
N1  - Includes index; Includes bibliographical references:  p. 207-208
ER  -