Oakland, John S. <br/><br/>
Total quality management :  text with cases / 
John S. Oakland ; case study co-author Leslie J. Porter. 
 - Oxford :  Butterworth-Heinemann,  1995. 
 - xii, 370 p. :  ill. ;  25 cm. 
 - B H contemporary business series. .
<br/><br/> Includes index. 
<br/><br/>Includes bibliographical references : p. 357-363. 
<br/><br/><label>ISBN: </label>0750621249 (pbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management.<br/>Total quality management--Case studies.