TY  - BOOK
AU  - Hicks,Michael J.
TI  - Problem solving in business and management: hard, soft and creative approaches 
SN  - 0412374900 (pbk.)
PY  - 1991///
CY  - London
PB  - Chapman & Hall
KW  - Management
KW  - Decision-making
N1  - Includes index; Includes bibliographical references : p.314-319
ER  -