Porter, L.J. <br/><br/>
Assessing business excellence :  a guide to self-assessment / 
L.J. Porter and S.J. Tanner. 
 - Oxford :  Butterworth-Heinemann,  1996. 
 - x, 278 p. :  ill. ;  24 cm. 
<br/><br/> Includes index. 
<br/><br/>Includes bibliographical references. 
<br/><br/><label>ISBN: </label>0750624795 (cased) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management.<br/>Industrial efficiency--Evaluation.<br/>Benchmarking (Management)