Oakland, John S. <br/><br/>
Total organizational excellence :  achieving world-class performance / 
John S. Oakland. 
 - Oxford  :  Butterworth-Heinemann,  2001. 
 - 271 p. :  ill. ;  24 cm. 
<br/><br/> Includes index. 
<br/><br/>Includes bibliographical references. 
<br/><br/><label>ISBN: </label>0750652713 (pbk.) 0750632097 (cased) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management.<br/>Benchmarking (Management)<br/>Leadership.<br/>Teams in the workplace.