TY  - BOOK
AU  - Fisher,Judith E.
TI  - The phone book: telephone skills for business success 
SN  - 0256187444 (pbk.)
PY  - 1996///
CY  - Chicago
PB  - Irwin Mirror Press
KW  - Telephone in business
KW  - Telephone etiquette
N1  - Includes index
ER  -