Fisher, Judith E. <br/><br/>
The phone book :  telephone skills for business success / 
Judith E. Fisher. 
 - Chicago :  Irwin Mirror Press,  c1996. 
 - xiii, 128 p. :  ill., map ;  28 cm. 
<br/><br/> Includes index. 
<br/><br/><label>ISBN: </label>0256187444 (pbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Telephone in business.<br/>Telephone etiquette.