Murphy, John A. <br/><br/>
Service quality in practice :  a handbook for practitioners / 
John A. Murphy with Tony Farmar. 
 - Dublin :  Gill and Macmillan,  1993. 
 - 230 p. :  ill. ;  23 cm. 
<br/><br/> Includes index. 
<br/><br/>Includes bibliographical references. 
<br/><br/><label>ISBN: </label>0717118797 (pbk. ) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management.