Best practice :  process innovation management / 
edited by Mohamed Zairi. 
 - Boston :  Butterworth-Heinemann,  1999. 
 - xxx, 423 p. :  ill. ;  24 cm. 
<br/><br/> Includes index. 
<br/><br/>Includes bibliographical references. 
<br/><br/><label>ISBN: </label>0750639539 (pbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Technological innovations--Management.<br/>Industrial management.<br/>Organizational effectiveness.