TY  - BOOK
ED  - Production Engineering Research Association of Great Britain.
TI  - Total quality management: the key to business improvement
SN  - 0412586401 (pbk.)
PY  - 1994///
CY  - London
PB  - Chapman & Hall
KW  - Total quality management
N1  - Includes index; Includes bibliographical references:  p. 179-180
ER  -