TY  - BOOK
AU  - Poll,Rosewitha
AU  - te Boekhorst Peter
ED  - International Federation of Library Associations and Institutions.
TI  - Measuring quality: performance measurement in libraries 
SN  - 9783598220333 (hbk.)
PY  - 2007///
CY  - M�unchen
PB  - K.G. Saur
KW  - Library personnel management
KW  - Personnel management
KW  - Libraries- Quality control
KW  - Academic libraries
KW  - Evaluation
N1  - Includes index; Includes bibliographical references
ER  -