Poll, Rosewitha. <br/><br/>
Measuring quality :  performance measurement in libraries / 
Roswitha Poll, Peter te Boekhorst. 
 - 2nd rev. edition. 
 - M�unchen :  K.G. Saur,  2007. 
 - 269 p. :  ill. ;  25 cm. 
 - IFLA publications,  127.  0344-6891 ; .
<br/><br/> Includes index. 
<br/><br/>Includes bibliographical references. 
<br/><br/><label>ISBN: </label>9783598220333 (hbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Library personnel management.<br/>Personnel management.<br/>Libraries- Quality control.<br/>Academic libraries--Evaluation