@book{132184,
	author = {Poll, Rosewitha. and te Boekhorst Peter. and International Federation of Library Associations and Institutions.},
	title = {Measuring quality :},
	publisher = {K.G. Saur,},
	year = {2007.},
	address = {M�unchen :},
	edition = {2nd rev. edition.},
	note = {Includes index.}
}