00660cam a22002054a 4500008004100000020002200041100002500063245009000088260004300178300003300221500002000254504004100274650002700315650002400342650002700366650003400393003000100427005001700428040000900445                                          a1403935033 (hbk.)1 aVandermerwe, Sandra.10aBreaking through :bimplementing customer focus in enterprises /cSandra Vandermerwe.  aNew York :bPalgrave Macmillan,c2004.  axi, 209 p. :bill. ;c24 cm.  aIncludes index.  aIncludes bibliographical references. 0aConsumer satisfaction. 0aCustomer relations. 0aOrganizational change. 0aOrganizational effectiveness.20230123122110.0  cNUST