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Assessing service quality : satisfying the expectations of library customers / Peter Hernon, Ellen Altman, Robert E. Dugan.

By:

Hernon, Peter

Contributor(s):

Material type:

TextPublication details: Chicago : ALA Editions, an imprint of the American Library Association, 2015.Edition: 3rd edDescription: xiii, 218 pages : ill. ; 28 cmISBN:

9780838913086 (pbk.)

Subject(s):

Public services (Libraries) -- Evaluation

Item type:

Ordinary Loan Books

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Holdings
Cover image	Item type	Current library	Home library	Collection	Shelving location	Call number	Materials specified	Vol info	URL	Copy number	Status	Notes	Date due	Barcode	Item holds	Item hold queue priority	Course reserves
	Ordinary Loan Books	Main Library		NFIC		Z711 HER (Browse shelf(Opens below))					Available			92004045165

Includes Index

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