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Service innovation : organizational responses to technological opportunities & market imperatives /

Service innovation : organizational responses to technological opportunities & market imperatives / Organizational responses to technological opportunities & market imperatives editors, Joe Tidd, Frank M. Hull - London : Imperial College Press, c2003 - xiv, 437 p. : ill. ; 24 cm - Series on technology management ; vol. 9 .

Includes index.

Includes bibliographical references.

ISBN: 1860943675 (hbk.)

Subjects--Topical Terms:
Service industries--Technological innovations
Customer services--Technological innovations

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